Maintenance and Break-Fix
RapidBreak Field
Break-fix coverage with parts staging and escalation tiers for campuses that cannot tolerate long downtime windows.
Indicative monthly from ₩2,900,000 — confirm in your order form before obligation.
What is included
- Named escalation manager during incidents
- Parts pool sized to your installed base mix
- Loaner device policy where models allow
- Post-incident notes pushed to your ticketing system
- Weekend coverage blocks purchased in advance
- Monthly reliability digest with repeat-failure flags
Outcomes we design toward
- Shorter mean time to restore for high-volume devices
- Clearer communication to branch managers during outages
- Better data when deciding to retire flaky units
Engagement narrative
RapidBreak Field pairs a national technician bench with locally staged kits for your supported models. Calls flow through a single operations number with transparent SLA clocks so operations leaders can explain delays without guessing.
- Duration
- 12-month rolling
- Delivery format
- On-site response with remote triage
- Primary contact
- Dong-hyun Lee
Field operations manager covering Honam and Jeolla corridors.
Plan questions
Only when explicitly listed in the device schedule. Unsupported models are excluded to keep response times honest.
Experience notes
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Weekend blocks were expensive but predictable. Technicians actually left notes our interns could follow.
Refund Policy applies to prepaid advisory blocks as described there. No checkout on this site.